Gateway Wireless Careers

Looking for a place to grow?

Well look no further!

Gateway Wireless is a leading Cricket Wireless Authorized Retailer focused on creating a simple and better wireless experience for all of its customers, while building a strong culture within itself. Gateway strives to create an inclusive and empowering culture, to aid any employee in advancing their professional journey.

Our Values

Always go the extra mile for customers, co-workers and the company. With enthusiasm, we strive to go above and beyond to exceed people's expectations in everything we do. Through word of mouth and referrals, we understand that going above and beyond creates real growth. We strive to WOW people with our outstanding customer service... It's not just something we say, it's something we do, and our daily actions reflect this.

Stay humble and practice humility when it comes to our own progress and accomplishments. We don't take credit for our individual successes but instead give credit to the people who make our individual successes possible. We always do the right thing and make our decisions based on what is morally right. We always give credit to others for a job well done, and we accept full responsibility when things go poorly.

Challenge ourselves to improve our personal development, professionally and personally. We are self-motivated to stay on task to get this done. We are always learning and striving to better the company and ourselves. To do this we believe in learning things on our own to improve the overall performance. Every day we strive to get better through personal progress, to avoid being the weakest link. We are strong enough to hold ourselves accountable and we can be relied on to consistently achieve what is expected of us.

Always accept full responsibility for our actions and performance. When given a task or uncovering an issue, we own it and see it through to its completion. We never shift blame. We always take it fully upon ourselves to make it right.

Never wait to be told to do something. When we see something that needs to be done... we do it. We always take initiative to get tasks done without being asked. We are self-driven and look to constantly push ourselves forwarded and do what needs to be done to succeed. We don't need someone else to hold a carrot in front of us..we find our own carrots and hold them for ourselves knowing that improving the company any way we can benefits all

Understand that leading by example is not one way to lead, it's the only way. We never shy away from a task that is too small or below us. We own any job or duty that presents itself.

Understand that the success of the company is based on creating positive and fun relationships both internally and externally. By building strong relationships we understand that it will create a lifetime customer and loyalty to the brand. we can lose a customer, but we can never lose a friend.

Our passion for what we do translates to all levels of our performance. We believe that having passion is contagious. If we are excited to help our customers, co-workers, and the company, they will reciprocate that excitement. We are loyal and dedicated to our cause and live our lives enthusiastically by the values that Gateway stands for.

Believe in the big picture, the direction we are all collectively going, and exactly what needs to be done to get there. We believe in everything that Gateway stands for, including these core values, and live by them both inside and outside of the stores. It's who we are fundamentally at our core. And we believe in that.

Benefits

Holidays

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Easter Sunday

Thanksgiving Day

Christmas Day

New Year's Day

PTO

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We want you relaxed and to enjoy your work, so take a vacation now and then... it's alright!

Election Leave

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Voting is a civic duty and we wish to empower each of our employees with time to ensure their voice is heard.

Insurance

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Health

Vision

Dental

Recognition

Company Awards

Anniversary Recognition

Appreciation Events

Team Roles

Sales Advocate
 
Description
About Gateway Wireless LLC
Gateway Wireless is a growing tech company that was started in the Heartland. Our vision at Gateway Wireless is to deliver a simple, smart wireless experience that our customers deserve. We pride ourselves in being ranked in the top 5% of independent retailers nationwide.
 
What you’ll do at Gateway Wireless, LLC
  • Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
  • Deliver outstanding service striving to retain and gain customers
  • Participate in outside sales events or promotions
  • Work flexible hours, weekends and holidays at various locations
  • Perform daily opening and closing procedures, maintain store appearance, and help create a positive working environment
  • Designing and setting up the shop floor display as per Cricket Standards
  • Handling payments made by cash or credit-debit cards
  • Maintaining accurate stock records and re-ordering stock items
  • Meet or exceed key performance indicators (KPI) as defined by company and industry standards.
  • Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community
  • Understand customers' needs and help them discover how our no contract products meet those needs
  • Possess a competitive spirit and desire to meet and exceed sales goals
  • Multi-task in a fast-paced team environment
  • Educate and engage customers through product demonstrations
  • Interact with customers and provide prompt and courteous customer service to all customers
Required Qualifications
  • At least one year retail experience in sales or customer service
  • At least 18 and with a high school diploma or GED required.
  • One or more years of sales experience in a quota driven environment
  • Proficient use of PC software (MS Office preferred) and point of sales systems
Desired Qualifications:
  • Wireless retail sales experience
  • College Degree
  • Excels in customer focus, change & innovation, strategic thinking, relationship building and influencing, talent management and inspirational leadership.
  • Working knowledge of cellular/PCS/advanced wireless communication

Store Manager
 
Description
About Gateway Wireless LLC
Gateway Wireless is a growing tech company that was started in the Heartland. Our vision at Gateway Wireless is to deliver a simple, smart wireless experience that our customers deserve. We pride ourselves in being ranked in the top 5% of independent retailers nationwide.
 
What you’ll do at Gateway Wireless, LLC
  • Responsible for full operation of wireless retail store including opening, closing, staffing, service levels, cash and inventory.
  • Make staffing adjustments as needed to meet the needs of the business.
  • Majority of business hours are spent hands on in the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
  • Establish and exceed organizational performance and individual performance goals.
  • Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
  • Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
  • Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
  • Ensure that visual merchandising is appealing to customers while adhering to Cricket Wireless standards.
  • Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
  • Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.
  • Ensure that sales associates are up to speed on training for new products and offerings, and know the sales techniques necessary to sell them
  • Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
    Required Qualifications
    • 1+ year(s) Management experience
    • Ability to work 40+ hours per week including nights, weekends and holidays
    • Experience in recruiting, interviewing and hiring sales staff
    • Strong organizational skills
    • Excellent written and verbal communication skills. Open to feedback on performance
    • Maintain a high level of confidentiality and professionalism in dealing with employee issues and concerns
    • Working knowledge of PC Windows’s applications (Excel and Word)
    • Valid driver’s license and car insurance
    Preferred Qualifications
    • Bachelor’s degree from an accredited institution in marketing, business management or a similar field preferred
    • Experience working in the tech or telecom industry
    • Retail Management: 2 years (Preferred)
    • Retail Sales: 2 years (Preferred)
    • About Gateway Wireless LLC

Area Manager
 
Description
About Gateway Wireless LLC
Gateway Wireless is a growing tech company that was started in the Heartland. Our vision at Gateway Wireless is to deliver a simple, smart wireless experience that our customers deserve. We pride ourselves in being ranked in the top 5% of independent retailers nationwide.
 
What you’ll do at Gateway Wireless, LLC
  • Responsible for full operation of wireless retail stores in assigned area including opening, closing, staffing, service levels, cash and inventory
  • Designing and setting up the shop floor display as per Cricket Standards
  • Handling payments made by cash or credit-debit cards
  • Maintaining accurate stock records and re-ordering stock items
  • Majority of the hours are spent coaching staff, supporting customer relationships, and ensuring that the assigned stores are following Cricket and Gateway standards
  • Be the face of Cricket Wireless and Gateway Wireless in the community
  • Manage B2B engagement
  • Train advocates to help customers, not sell phones
  • Think outside the box
  • Believe that there is a better way to cell phone
  • Lead so as not to have followers, but to build other leaders
  • Use social media to build the brand and send a message
  • Involve the community in your stores by being "of" the community
  • This position requires up to 50% travel between stores and company meetings
Required Qualifications
  • Qualifications: 2-3 years of management experience in retail or another environment with a strong customer focus.
  • Ability to work 40+ hours per week including nights, weekends and holidays
  • Experience in recruiting, interviewing and hiring sales staff
  • Strong organizational skills
  • Excellent written and verbal communication skills. Open to feedback on performance
  • Maintain a high level of confidentiality and professionalism in dealing with employee issues and concerns
  • Working knowledge of PC Windows’s applications (Excel and Word)
  • High School Diploma
  • Valid unencumbered driver's license and car insurance
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

District Manager
 
Description
About Gateway Wireless LLC
Gateway Wireless is a growing tech company that was started in the Heartland. Our vision at Gateway Wireless is to deliver a simple, smart wireless experience that our customers deserve. We pride ourselves in being ranked in the top 5% of independent retailers nationwide.
 
What you’ll do at Gateway Wireless, LLC
  • Responsible for the day to day sales and operations of assigned territory (territory may change).
  • Ensures consistent, profitable growth in sales revenue through proactively recruiting, hiring, coaching, and developing of Store Managers and Sales Advocates.
  • Works in partnership with Cricket Wireless and Account Managers to ensure Key Performance Indicators (KPIs) are met and best practices are implemented so that a strong relationship is developed and maintained between Gateway Wireless, LLC and Cricket Wireless.
  • Identifies objectives, strategies and action plans to improve long-term sales and earnings.
  • Takes complete responsibility for the oversight of assigned locations.
  • Acts as a wireless knowledgebase for all Gateway Wireless locations, assisting other employees in solving issues via email and over the phone.
  • Champions the Gateway Wireless cause and takes part in daily interactions that keep employees motivated and excited to work for Gateway Wireless.
  • Must possess intricate product knowledge of all Cricket Wireless service plans and mobile devices.
  • Responsible for the attainment of all sales goals assigned to their respective stores.
  • Cleanliness by completing store inspections per the store visit checklist process and addressing any issues.
  • Conduct weekly one on ones with Store Managers to discuss Sales Process and Sales Advocate performance, and goal attainment.
  • Inventory accuracy by ensuring daily opening and closing procedures are followed and any non-sellable inventory is returned to Ingram Micro and alert the inventory control team of any variances daily.
  • Make sure all RMAs for defective products and returns are processed immediately and sent back to Ingram Micro for processing.
  • Addressing any store level issues.
  • Ensure correct approved marketing posters and literature are displayed in a timely manner at all store locations.
  • Through side by side selling, ensure that all sales representatives have thorough knowledge of the products and services, can effectively use closing skills, overcome objections, and use consultative selling techniques.
  • Attend scheduled meetings requested by Executive Team or Cricket.
  • Collaborates with Executive Team to establish Sales Goals and holds each Store Manager and Sales Advocate accountable to their attainment.
  • Collaborates with Director of Training to establish training schedules.
  • Participate in human resource objectives by recruiting, hiring, training and developing employees.
  • Identifies disciplinary issues with staff, relays to Human Resources and resolves by counseling employees and or giving verbal/written warnings as needed.
  • Participates in the termination of employees as advised by Human Resources.
  • Performs additional duties and or administrative tasks as assigned by Executive Team.
  • Hold quarterly Team meetings with entire staff to educate, equip, and empower those on the front lines.
  • Communicates inventory needs daily based on sales trend to the Inventory Department and works to develop a consistent product mix through stock balancing.
  • Responsible for verifying daily deposits by the Store Manager
Required Qualifications
  • 5+ years proven retail sales management experience (interactive sales process, commissioned sales)
  • 10+ years successful, related experience as a multi-unit leader
  •  Bachelor’s degree in Business Administration or closely related field from an accredited   university
  • Willing to travel up to 80% of the time within Gateway Wireless, LLC territory
  • Advanced personnel training, coaching and development skills
  • Talent for motivating a successful sales team
  • Valid unencumbered Drivers License
SUPERVISORY RESPONSIBILITIES
Supervises Store Manager’s and Sales Advocates. Must become familiar with hiring, firing, coaching practices, and interviewing practices.

Open Roles

Looking to be part of a great team? We are always excited to work with amazing people so check out our open roles there could be one waiting just for you!

Open Internal Roles

Thanks for being part of Gateway, we are glad you're with us! Change is part of life and happens in many ways. View our open internal roles to see what opportunities are there!

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