High Speed
Data Plan
Includes:
- Unlimited Talk & Texting in United States
- 2 GB of High Speed Data*
*Data speeds reduced to 128 Kbps after high speed allowance is used
Looking for a place to grow?
Well look no further!
Gateway Wireless is a leading Cricket Wireless Authorized Retailer focused on creating a simple and better wireless experience for all of its customers while building a strong culture within itself. Gateway strives to create an inclusive and empowering culture, to aid any employee in advancing their professional journey.
Our Values
Go The Extra Mile
We always go the extra mile for customers, co-workers, and the company. With enthusiasm, we strive to go above and beyond to exceed people’s expectations in everything we do. Through word of mouth and referrals, we understand that going above and beyond creates real growth. It is not just something we say. It is something we do and our daily actions reflect this.
Stay Selfless & Humble
We believe in humility and what is morally right. We are aware of our accomplishments but understand that we have a long way to go and a short time to get there. We realize that there is always room for improvement. While there is a time and place to celebrate our accomplishments, no single person is bigger than the team.
Extreme Ownership
We take full responsibility for our actions and performance. We acknowledge our mistakes and learn from them. When problems arise, it is our responsibility to find a solution. Tell the truth. If we do not know the answer, we say “I don’t know,” but be the person that is going to find the solution.
Take Initiative
We are problem solvers. When we identify a problem, it is our job to solve it. No problem is too big or too small. We do not wait on someone to tell us how to solve the problem. We take on the task with the intention of finding possible solutions. Leading by example is not one way to lead, it is the only way.
Build Relationships
Gateway is made up of amazing individuals, but it is only through our relationships that we achieve greatness. We value everyone and treat people with dignity and professionalism. Working together with equal parts humility and ambition, we build strong relationships both internally and externally.
Passion
Every day you work with Gateway, you represent the company. We never stop being ADVOCATES. This means we represent the company, our values, and our most valuable asset-our fellow team members. We believe that having passion is contagious and live our lives enthusiastically by the values for which Gateway stands.
Benefits
Team Roles
Sales Advocate
| Sales Advocate | |
| Description | |
What you’ll do at Gateway Wireless, LLC
Required Qualifications
Desired Qualifications:
|
Store Manager
| Store Manager | |
| Description | |
What you’ll do at Gateway Wireless, LLC
|
Area Manager
| Area Manager | |
| Description | |
|
What you’ll do at Gateway Wireless, LLC
- Responsible for full operation of wireless retail stores in assigned area including opening, closing, staffing, service levels, cash and inventory
- Designing and setting up the shop floor display as per Cricket Standards
- Handling payments made by cash or credit-debit cards
- Maintaining accurate stock records and re-ordering stock items
- Majority of the hours are spent coaching staff, supporting customer relationships, and ensuring that the assigned stores are following Cricket and Gateway standards
- Be the face of Cricket Wireless and Gateway Wireless in the community
- Manage B2B engagement
- Train advocates to help customers, not sell phones
- Think outside the box
- Believe that there is a better way to cell phone
- Lead so as not to have followers, but to build other leaders
- Use social media to build the brand and send a message
- Involve the community in your stores by being "of" the community
- This position requires up to 50% travel between stores and company meetings
Required Qualifications
- Qualifications: 2-3 years of management experience in retail or another environment with a strong customer focus.
- Ability to work 40+ hours per week including nights, weekends and holidays
- Experience in recruiting, interviewing and hiring sales staff
- Strong organizational skills
- Excellent written and verbal communication skills. Open to feedback on performance
- Maintain a high level of confidentiality and professionalism in dealing with employee issues and concerns
- Working knowledge of PC Windows’s applications (Excel and Word)
- High School Diploma
- Valid unencumbered driver's license and car insurance
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.
Territory Sales Director
| District Manager | |
| Description | |
|
What you’ll do at Gateway Wireless, LLC
- Responsible for the day to day sales and operations of assigned territory (territory may change).
- Ensures consistent, profitable growth in sales revenue through proactively recruiting, hiring, coaching, and developing of Store Managers and Sales Advocates.
- Works in partnership with Cricket Wireless and Account Managers to ensure Key Performance Indicators (KPIs) are met and best practices are implemented so that a strong relationship is developed and maintained between Gateway Wireless, LLC and Cricket Wireless.
- Identifies objectives, strategies and action plans to improve long-term sales and earnings.
- Takes complete responsibility for the oversight of assigned locations.
- Acts as a wireless knowledgebase for all Gateway Wireless locations, assisting other employees in solving issues via email and over the phone.
- Champions the Gateway Wireless cause and takes part in daily interactions that keep employees motivated and excited to work for Gateway Wireless.
- Must possess intricate product knowledge of all Cricket Wireless service plans and mobile devices.
- Responsible for the attainment of all sales goals assigned to their respective stores.
- Cleanliness by completing store inspections per the store visit checklist process and addressing any issues.
- Conduct weekly one on ones with Store Managers to discuss Sales Process and Sales Advocate performance, and goal attainment.
- Inventory accuracy by ensuring daily opening and closing procedures are followed and any non-sellable inventory is returned to Ingram Micro and alert the inventory control team of any variances daily.
- Make sure all RMAs for defective products and returns are processed immediately and sent back to Ingram Micro for processing.
- Addressing any store level issues.
- Ensure correct approved marketing posters and literature are displayed in a timely manner at all store locations.
- Through side by side selling, ensure that all sales representatives have thorough knowledge of the products and services, can effectively use closing skills, overcome objections, and use consultative selling techniques.
- Attend scheduled meetings requested by Executive Team or Cricket.
- Collaborates with Executive Team to establish Sales Goals and holds each Store Manager and Sales Advocate accountable to their attainment.
- Collaborates with Director of Training to establish training schedules.
- Participate in human resource objectives by recruiting, hiring, training and developing employees.
- Identifies disciplinary issues with staff, relays to Human Resources and resolves by counseling employees and or giving verbal/written warnings as needed.
- Participates in the termination of employees as advised by Human Resources.
- Performs additional duties and or administrative tasks as assigned by Executive Team.
- Hold quarterly Team meetings with entire staff to educate, equip, and empower those on the front lines.
- Communicates inventory needs daily based on sales trend to the Inventory Department and works to develop a consistent product mix through stock balancing.
- Responsible for verifying daily deposits by the Store Manager
Required Qualifications
- 5+ years proven retail sales management experience (interactive sales process, commissioned sales)
- 10+ years successful, related experience as a multi-unit leader
- Bachelor’s degree in Business Administration or closely related field from an accredited university
- Willing to travel up to 80% of the time within Gateway Wireless, LLC territory
- Advanced personnel training, coaching and development skills
- Talent for motivating a successful sales team
- Valid unencumbered Drivers License
SUPERVISORY RESPONSIBILITIES
Supervises Store Manager’s and Sales Advocates. Must become familiar with hiring, firing, coaching practices, and interviewing practices.
Supervises Store Manager’s and Sales Advocates. Must become familiar with hiring, firing, coaching practices, and interviewing practices.